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Corporate Site | Careers | Job Openings |
ACME is a leading developer of an integrated human resources, recruiting, benefits and payroll system offering the highest level of leveraged technologies, and world-class client support services. Our mission is to provide the most advanced employee-centric HRMS/Payroll solution in the industry.
Audience Operations Processing Specialist |
| Location: Spokane, WA | Company: The Spokesman-Review |
Family-owned and operated, The Spokesman-Review is the largest, most used, and most trusted news and information provider in the Inland Northwest. We strive to produce the paper every day in a supportive team environment where we are dedicated to the community we serve and the well-being of our employees!
Position: Audience Operations Processing Specialist
Status: Full-time
Salary: $21-25/hr.
Hours: Mon-Fri – 9-5 (This is a hybrid role with a minimum of 2-3 in-office work days expected each week, more often as necessary.)
Location: Spokane Valley, WA
About this role: The Audience Operations Processing Specialist is responsible for executing daily audience and subscriber processing workflows, including payment activity, account updates, and delivery system support to ensure accurate billing and service delivery. This role focuses on high-volume transaction processing, audience account management, and operational support, ensuring data accuracy across audience, circulation, and financial systems. The position supports internal teams by preparing, organizing, and processing data used for reconciliation, reporting, and customer account management, rather than owning full accounting functions. The position works independently with minimal supervision while coordinating across audience, circulation, customer care, and accounting teams to ensure timely, accurate, and compliant processing. This is a hybrid role with a minimum of two to three in-office work days expected each week, more often as necessary.
What you'll do:
· Subscription Payment Processing & Account Adjustments
o Process subscriber and single-copy payments multiple times per day to ensure timely and accurate account updates
o Manage account adjustments including credits, write-offs, transfers, and district-related transactions
o Administer subscriber and carrier refunds on a recurring weekly schedule
o Import and manage weekly and ad hoc carrier credits to ensure accurate account balances
o Reconcile daily deposit activity and align transactions with system records
o Prepare and organize daily and weekly payment batches for reporting and audit support
o Perform monthly reconciliations between operational reports and the general ledger
· Subscription System Administration & Support
o Support administration of the subscription management system, including creation and maintenance of transaction and payment codes
o Troubleshoot and resolve errors during payment processing and transaction posting
o Monitor data integrity across payment and adjustment workflows, ensuring consistency between systems
o Provide operational support for payment-related integrations, including file-based data exchanges
o Assist in identifying process improvements and system enhancements to increase accuracy and efficiency
· Accounts Payable & Payment Operations
o Support daily payment workflows and cash control processes, including preparing batches, reconciling totals, and ensuring accurate system posting
o Retrieve, post, and balance lockbox and bill payment transactions (e.g., Checkfree, iPay, Metavante) on a daily basis
o Manage electronic payment operations, including ACH/bank draft and credit card autopay processing, file generation, validation, and secure transmission
o Execute batch file imports/exports and resolve exceptions such as returned bank drafts (NSF) and merchant chargebacks
o Perform weekly cash management tasks, including scanning and reporting payments, preparing subscriber batches, and assembling deposits
· Daily Distribution Processing & Route Configuration including:
o Support day-to-day circulation operations to ensure smooth and efficient workflow execution
o Assist with optimizing publication quantities across delivery routes to improve accuracy and efficiency
o Coordinate third-party publication processing (e.g., NYT, WSJ, Barron’s), including reconciliation and audit support
o Maintain and update route compensation structures and rate tables to ensure accuracy and consistency
o Provide support for routing operations, including use of routing tools and execution of large-scale delivery adjustments
o Perform accurate and timely data entry for transactions received via mail, email, and internal workflows
o Assist with importing weekly and ad hoc carrier credits to ensure proper account adjustments
· Marketing Data and Audience Insights Support
o Extract, validate, and prepare audience and subscriber data from systems such as Salesforce, MS Access, and SQL Server, to support marketing campaigns, retention efforts, and lifecycle communications
o Develop and maintain recurring operational reports and dashboards in tools like Tableau to track subscriber trends, payment activity, churn indicators, and campaign performance
o Partner with marketing and audience teams to segment subscriber data, enabling targeted outreach across email, SMS, and direct mail channels based on behavior and engagement
o Prepare and structure data files for campaign execution, ensuring accuracy for imports into marketing and communication platforms
o Monitor and identify data inconsistencies or anomalies that may impact marketing performance or customer communications, coordinating with internal teams to resolve issues
· Month-End Close & Financial Reporting Support
o Contribute to monthly close activities and financial preparation processes, including:
o Calculating and validating deferred (unearned) revenue balances
o Managing grace period adjustments, including applicable write-offs and outstanding balances
o Preparing tax-related calculations for out-of-state subscribers, including Idaho-specific liabilities
o Compile, structure, and prepare financial data for monthly journal entries to support General Ledger posting
· Other duties as assigned
What you'll contribute to our team:
What we offer: We are a family-owned and operated multi-business organization with a heart for the community we serve and our employees. We set you up for success by providing the necessary tools and training needed to succeed in your position! We provide:
For detailed information regarding benefits, vacation, sick, and holiday time, please copy and paste the following link into your browser: https://heyzine.com/flip-book/baag-jobs
What Next? Create your candidate profile at https://careers.cowlesco.com, complete all required fields, and upload any supporting documents such as a resume, cover letter, references, and examples of work! At the end of your profile creation, simply pick the position(s) you would like to apply for and press "submit." It's that easy!
If you already have a company profile, log in and update your information where necessary, and apply to the open requisition.
If you need assistance with creating or logging into your candidate profile, please email careers@cowlesco.com, and an HR representative will respond as quickly as possible.
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All candidates selected for hire will be required to submit to a background check.
Drug Testing applies to safety-sensitive positions.
Position open until filled.